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Our Service Process

Clear steps, transparent approvals, and reliable scheduling.

Call 24/7: 201-381-1031Request Service
24/7 Service
Free Estimates
Fully Insured
1-Year Warranty

How It Works

Step 1

Initial Call

Call us or submit a service request. We gather details about your pump issue, location, and urgency level.

Step 2

Site Visit & Inspection

Our technician visits your location to inspect the pump system, diagnose the problem, and assess repair options.

Step 3

Estimate & Options

We provide a detailed written estimate with options — repair vs. rebuild vs. replace — so you can make an informed decision.

Step 4

Approval via Email

Review and approve the estimate conveniently via email. No pressure, no surprises — just clear communication.

Step 5

Scheduling & Work

Once approved, we schedule the work and complete the job professionally. Most projects finish within ~2 weeks of approval.

Step 6

Verification & Warranty

We verify the system is running properly and provide a 1-year warranty on all work performed.

Emergency Calls

For pump emergencies, we prioritize your call and dispatch a technician as quickly as possible. After the initial inspection and estimate, typical completion is still up to ~2 weeks depending on parts availability — but we work to minimize downtime for critical systems.

After-hours emergency? Call Darah directly:

Call Darah: 917-676-7963

Maintenance Contracts

Preventive maintenance helps catch problems early, extends equipment life, and reduces emergency repair costs. We offer flexible maintenance contracts tailored to your needs:

  • Full maintenance: Regular inspections, cleaning, lubrication, and testing
  • Inspection-only: Scheduled inspections with detailed reports and recommendations
  • Priority service: Contract customers receive priority scheduling for repairs
Contact us to discuss maintenance options →

Frequently Asked Questions

How long does the typical project take?
After inspection and estimate approval, most projects are completed within approximately 2 weeks. Emergency repairs may be faster depending on parts availability.
What does your 1-year warranty cover?
Our warranty covers all labor and workmanship for one year from completion. If something we repaired or installed fails due to our work, we'll fix it at no additional charge.
Are you insured?
Yes, Flow Dynamics is fully insured with comprehensive liability coverage. We can provide certificates of insurance upon request.
How does the approval process work?
After our inspection, we send a detailed estimate via email. You review the options, ask any questions, and reply to approve. Work doesn't begin until you give written approval.
What happens in an emergency?
For emergencies, call our main line or reach Darah directly at 917-676-7963 after hours. We prioritize emergency calls and dispatch technicians as quickly as possible.
What information should I have ready when I call?
It helps to know: the type of pump (if possible), the problem symptoms, your building type, and your location. Photos of the pump nameplate are very helpful.
Do you offer maintenance contracts?
Yes, we offer preventive maintenance contracts that include regular inspections, cleaning, and testing. This helps catch problems early and extends equipment life.

Ready to Get Started?

Contact us for a free estimate or call now for service.

Call 24/7: 201-381-1031Request Service

After-hours emergency? Call Darah directly: 917-676-7963

Call 24/7Request Service